Terms and conditions of shopping with us

Who we are

Norfolk Fishing Trips & Charter, 9 Green Lane, Thornham, Norfolk, PE36 6NG
Proprietor: Adam Wright

Prices

The ‘total order cost’ displayed in your shopping cart and at the checkout stage is the price you pay. The packing and delivery charge is shown clearly and included in the total.

Payment and security

Payment may be by cheque if you choose to post our printable order form, or by credit or debit card if you choose to pay online. Online payments are taken by PayPal on our behalf and will always be made over a secure connection. This can be checked by viewing the closed padlock icon in most browsers, or checking that the address of the PayPal site begins with ‘https’.

We do not process card payments ourselves and never store card or bank details in any form. You do not need a PayPal account to pay through PayPal.

Faulty goods

In the unlikely event that we supply a product that is faulty, we will refund the cost of the goods in full providing that we are satisfied that the goods supplied are indeed faulty.

Deposits for fishing trips

Deposits for fishing trips are non-refundable except in the case that a trip is cancelled due to bad weather.

Vouchers for fishing trips

Vouchers for fishing trips are non-refundable in any case.

Availability of goods

In the unlikely event that we have insufficient stock to fulfill your order we will contact you to offer a substitute, a delayed delivery date or a refund.

General disclaimer

We accept no liability for any loss, however caused, through the use of our web site beyond the value of any goods that you order.

Accessibilty

We have taken every reasonable precaution to ensure that our web site is accessible to as many people as possible and we welcome your feedback if you feel that we could do better. For full functionality of our online store you should ensure that javascript and cookies are enabled. The use and configuration of some popup blockers may prevent the viewing of larger images.

Privacy policy

We shall not divulge to any third party, any information that you divulge to us, EXCEPT in the unlikely event that it is necessary to do so to fulfill an order.

If you elect to join our mailing list we will send you occasional emails advising you of new products and services that we think may interest you. We will never pass on your details to a third party for marketing purposes. Should you wish your name to be removed from our mailing list please contact us by any means given on our contact page and we will remove your details without question.

Cookies

Our shopping cart uses cookies. Cookies are harmless text-only files stored on your computer by our web site. Temporary cookies are used while you shop, these are deleted at the end of your shopping session (depending on your browser settings). A permanent cookie remains stored on your computer afterwards (depending on your browser settings) to enable you to login to our store more easily should you revisit us in the future. We do NOT use cookies to monitor your browsing habits or for marketing purposes. To learn more about how your browser handles cookies and how you can manage them, please consult your browser’s help section.

Your statutory rights are not affected.

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